Complaints Specialist
Department: Governance Division
Salary: Negotiable, depending on experience
Location: Swindon
Closing date: TBC
Job functions
- Professionally resolve customer complaints in accordance with FSA rules and the Treating Client’s fairly principles
- Provide technical services, expertise, process enhancements and root cause analysis to the wider Openwork organisation
- Be firm but fair with advisers that have transgressed ensuring that remedial action is put in place …
Sales Reviewer
Department: Governance Division
Salary: Negotiable, depending on experience
Location: Swindon
Closing date: TBC
Job functions
You will be working within a small team responsible for the review of individual, or a population of retrospective sales as determined by the business.
You will need to take a holistic and pragmatic approach to the assessment of cases in line with TCF principles, Openwork …
Technical Trainer
Department: Learning & Development
Salary: Negotiable, depending on experience
Location: Swindon
Closing date: TBC
Job function
To create and deliver professional training and assessment programmes for Advisers including Adviser Induction, specialist licensing and bespoke training events, using a variety of mediums.
Main Accountabilities
Trainers are required to perform to the standard that meets the needs of their delegates, Openwork and the Regulator …
Investment Analyst (Omnis Investments Limited)
Department: Omnis
Salary: Negotiable, depending on experience (Managerial level)
Location: Swindon/London
Closing date: TBC
Background
Omnis Investments Limited is seeking regulatory permissions to act as the Authorised Corporate Director (ACD) for the funds it currently sponsors, together with the launch of additional fund ranges.
To meet its new regulatory responsibilities, a broad range of operational activities will need to be completed, …
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Programme Management Officer Analyst
Department: IT and Business Change
Salary: Negotiable, depending on experience (Executive/Manager level)
Location: Swindon
Closing date: TBC
Job function
To provide Programme Office support to Project Managers and provide advice and guidance on the project lifecycle and governance issues.
The Programme Office Analyst will also be able to deputise for the Head of Business Change and take a strategic view of …
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Mortgage and Protection Business Assessor
Department: Business Quality
Salary: Negotiable, depending on experience (Executive level)
Location: Swindon
Closing date: TBC
Job functions
The successful candidate will:
- be able to apply a holistic approach when evaluating suitability of advice, in line with MCOB and ICOBS regulations, TCF principles Openwork’s ‘Outcome Based’ principles
- be able to make appropriate decisions to a high standard, and be able to document how …
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