Contact details

Openwork
TriCentre 3
New Bridge Square
Swindon
Wiltshire
SN1 1HN

Telephone: 0870 608 2550

Openwork Communications Team 

Nina Stenning - PR and Marketing Communications

Telephone: 0845 608 0176
Email: communications@openwork.uk.com

Complaints

If you have a complaint about our service, please tell us. We want to put things right first time, and your comments will help us improve.

You can speak to our Complaints Management team who can be contacted on 0870 608 2550 * Our lines are open from 9.00 am to 5.00 pm Monday to Friday. You can also contact us in writing, or by fax or email at

Complaints Management
Openwork
Tri Centre 3
Newbridge Square
Swindon
SN1 1HN

Email: clientcomplaints@openwork.uk.com
Fax: 01793 474700

*All calls will be recorded for training and monitoring purpose

We will reply within five working days of receiving your letter. We aim to resolve your complaint as soon as possible, however some issues make take a while and we will keep you updated with progress by writing to you after 4 weeks if we haven't been able to resolve it.  There is no charge for this service.

We aim to resolve most complaints within 8 weeks, but if we can't we will let you know why and explain how much longer we think it will take. At this stage, if you are not happy you can refer your complaint to the Financial Ombudsman Service.

You can also refer your complaint to the Financial Ombudsman Service if we don't resolve the matter to your satisfaction.  The Financial Ombudsman Service can help resolve disputes between banks and their customers, they're entirely independent, and the service is free.

Ask us for a leaflet or contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Phone: 0845 080 1800
Email: enquiries@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

FSA registration number: 408285